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Scapegoat of Indian Media – Orkut June 20, 2007

Posted by Ken in after thoughts on articles, complaints, opinion.
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32 comments

Lately Orkut is being consistently finding space in world of lurid Indian news and media. Idle political leaders and party workers, heads of religious groups, and news papers/ channels have made Orkut scapegoat to gain TRPs, attention and highlight in media. People, not having great idea about Orkut, always think of it as devilry Internet phenomenon and spoiling the Indian youth. The kind of news stories floating in media will definitely raise eye brows of traditional Indian parent. Stories of girls facing abuse, people blackmailed, hate communities against India, political leaders and parties, and religion make people think that it is definitely some evil of modern day technology.

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Customer service of world’s number one bank – crisp version June 8, 2007

Posted by Ken in complaints, opinion, uncategorized.
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8 comments

I wanted statement of my account for last six months for applications of visa. Citibank gave me a shock, where I have my salary account; I will have to pay Rs 25 and even than it will be delivered in seven working days.

Are our nationalised banks fools to give us passbook for free and update them as and when wanted? Citibank charges Rs 100 for any activity in branch. To reduce cost it makes sense, discourage customers to come to the branch; and make them use online banking. Catch – the statement is issued online only at the end of quarter. I wanted statement in June (Dec – May), hence wait for July to come for April and May or get statement till March online and pay Rs 25 wait for four business days.

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Customer service of world’s number one bank June 6, 2007

Posted by Ken in complaints, opinion.
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12 comments

This is going to be my longest post, and I am not sure if anybody would care to read. But in the moment of despair and my struggle with world’s number one bank I had to throw up some where. What better place then my own blog. One customer’s complain is not going to change the rule and neither one post. :(

It is very normal that people who travel west; crib and complain in great length about things in India after coming back. We do not have good roads, we do not have clean cities, and we do not have access to basic infrastructure.

I usually have one complain and I crib about it to everybody around me. Customer Service. This is definitely not a problem of our country, but of our people and their attitude towards customer service (and after sales service).

We have never taken customer service as seriously as we should have. People, who pay thousands of rupees for electronic appliances, never get after sales service, maintenance and repair during the warranty and guarantee period. The people who try to get service they deserve often end up with nothing but despair and feeling of being cheated.

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